(No…) Change of gas tariff – Hacienda Riquelme
9. juli, 2010
I do not know the details of what has happend in this case. All I know is that the gas expense has increased. Obviously our gas contract has been changed without any notice. I need to sort out what a Spanish contract is…
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In January 2010 the resort management (Resortalia) wrote this letter to confused residents:
Dear Owner,
With regards to the number of queries we have received about the increase in the gas bills, Resortalia would like to provide you with the following information:
The reason why there has been an increase in your gas bill since you did the gas conversion is because of the concept called “término fijo”. It depends on the kind of tariff that you have contracted with the gas company.
When Gas Natural did the gas conversion from gas propane to the other one, they did transfer automatically all your details from “GAS NATURAL MURCIA SDG, S.A.” to “GAS NATURAL S.U.R. SDG, S.A.”, and
in that moment they changed the tariff in all the contracts from “ Básica Gas” to “Óptima Gas”.
Please find below some details regarding the prices.
TARIFF BÁSICA GAS TARIFF OPTIMA GAS
COST OF THE GAS PER KWH 0,64 € 0,04 €
TERMINO FIJO 3,00 € 15,68 €
RENT OF THE METRE 2,26 € 2,34 €
If you are resident in the complex and use a big amount of gas, you might be interested in having “OPTIMA GAS” as the cost of the gas per KWH is cheaper than the other tariff; however, if you are not resident and just come a few times a year and do not need to use your heating, then you may be interested in having the previous tariff “BASICA GAS”.
¿What to do now?
If you want to go back to the old tariff it is necessary that you ring “HC Energía” (new gas company in Murcia from 1st January 2010) 902 330 115, and provide them with the name of the holder of the contract, NIE, contract reference, address and ask them for changing it. The change will be automatically and you will see it in the next invoice.
We hope this information helps you.
Kind Regards,
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In our case hc energia was contacted by phone in april this year. Since then nothing has happened. June 30 I wrote the company this e-mail:
hc energia
I hereby ask you to change our gas tariff from TUR2 to TUR1.
6 days later I got this reply:
Dear Ms Ruud,
In answer to your request we like to inform you that we have started to change your gas tariff. Due to an incidence with all former GAS NATURAL’S contracts, the management might be delayed.
Thanks for your confident in us.
Best regards,
Centro de Atención al Cliente
902 860 860
www.hcenergia.com
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We have started to change your gas tariff… what sort of process is this?? …incidence.. what kind of incidence??
I have definitely no confidence in hc energia. I changed gas supplier today (Iberdrola). Let’s see how THAT works out.

For Mac-brukere, sjekk ut 

